Terms & Conditions

The Pristine Hotel, Kanpur is operated under Garun Hotels Pvt Ltd. All bookings made through this website are subject to the terms below. By using our services, you agree to comply with the following terms and conditions. Please read them carefully before accessing or using our website.  

1. Acceptance of Terms

By visiting our website or placing an order, you accept and agree to these Terms and Conditions. If you do not agree, you must not use our website or services.

2. Use of Services

  • You must be at least 18 years old or have parental/guardian consent to use our services.
  • You agree to provide accurate and complete information during registration and order placement.

3. Orders and Payments

  • All orders are subject to availability and confirmation.
  • Payments must be made through secure methods provided on our website.
  • We reserve the right to refuse or cancel orders at our discretion.

4. Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

5. Cookies

Our website uses cookies to enhance user experience. By using our website, you agree to the use of cookies unless you disable them via your browser settings.

6. Intellectual Property

All content, designs, logos, graphics, and trademarks on this website are the property of Pristine or its licensors. Unauthorized use, reproduction, or distribution is prohibited.

7. Guest Profile

  • Unmarried couples are allowed.
  • Local IDs are not allowed.
  • IDs of the same city as the property are not allowed.

8. Acceptable Identity Proofs

  • Acceptable ID proofs are Passport, Aadhaar, Driving Licence, and Government ID.
  • A valid government-issued photo ID is mandatory for every guest above 12 years of age at the time of check-in.
  • The original identity document must be presented at the time of check-in.

9. Pet Policy

  • Pets are NOT allowed within the premises.

10. Food & Beverages Policy

  • Outside food is not allowed.
  • Food delivery service is not available at the property.

11. Important Information

  • The primary guest must be at least 18 years of age to check into the hotel.
  • Check-in time: 2:00 PM.
  • Check-out time: 11:00 AM.
  • Early check-in/late check-out is subject to availability and may incur an additional charge.

12. Safety & Security

  • CCTV Surveillance: The hotel is equipped with CCTV cameras in public areas to monitor activity and enhance security.
  • 24-Hour Security: A dedicated security team or security guards are on duty around the clock to maintain a secure environment for all guests.
  • Security Alarms: The hotel has security alarms in place to respond to any potential incidents.
  • Smoke Detectors: For fire safety, smoke detectors are installed throughout the property to provide an early warning system.
  • Fire Extinguishers: Fire extinguishers are available in various locations within the hotel to handle fire emergencies.
  • In-Room Safes: Each room is equipped with a safe, allowing guests to securely store their valuables.
  • 24-Hour Front Desk: The presence of a 24-hour front desk provides a constant point of contact for guests to report any concerns or seek assistance.

13. Guest Responsibilities

  • Guests are liable for any damage caused to hotel property.
  • The hotel reserves the right to take appropriate action against guests for inappropriate behavior.